About Health iPASS

About the role

Client Success Specialist

Job Description

  • Support activated clients through strategic optimization efforts, robust engagement, training and process improvement initiatives
  • Lead proactive client engagement with regularly recurring touch-points to enhance platform utilization and adoption
  • Engage multiple client stakeholders from RCM leadership roles to ensure the Health iPASS platform both improves and augments existing workflows and processes
  • Onboard new end-users through coordinated communication strategy, development of training materials and platform training
  • Develop, deploy and monitor end-user experience surveys to quantify and qualify client feedback and product enhancement recommendations
  • Create monthly presentations to review with client leads in key revenue cycle metrics
  • Manage data-gathering to summarize, diagnose and resolve client issues as they arise
  • Support roll-out of new releases, including but not limited to training end-user and leadership teams while on location with clients, through conference calls and webinars
  • Identify process improvement opportunities for client training, communication strategy, and account maintenance
  • Lead research efforts across practice specialties and support the development of marketing collateral including white papers, webinars and blog posts
  • Work cross-functionally with Health iPASS sales, product, marketing and development teams to define, design, build and release revolutionary RCM products
  • Develop, organize and maintain best practice documentation
  • Manage client expectations around the Health iPASS platform and performance


  • Bachelor’s degree, or equivalent education and/or work experience
  • A background in account management, healthcare, technology or some combination thereof
  • Committed and driven team members with a history of quantifiable results

Additional Information

  • Competitive Salary
  • Medical, dental, and vision insurance
  • Life insurance, disability benefits, and 401k Retirement
  • High-energy work environment
  • Membership at MATTER, providing: Participation in a strong community of start-up entrepreneurs and engineers, free access to MATTER networking and educational events, opportunities to access and build relationships with MATTER mentors and industry and investor partners
  • Tons of snacks and catered lunch weekly

Candidates must be willing and able to participate in 50% travel or as required to client site(s).

Interested? Click here now to apply.